Lesson policies

Booking and payment

Lessons are one hour online. Prices are in US dollars. Review the final total, including any package or promotional discount, at checkout. Scheduling uses Flor’s local time in Colby, Kansas (Central Time); the booking screens identify this timezone.

Moving or cancelling a lesson

You can move or cancel a future lesson from My lessons at least 24 hours before it begins. Moving a lesson does not charge you again. Cancelling saves that paid lesson as a credit you can rebook from My lessons; it does not automatically issue a cash refund.

For changes within 24 hours, request a change from My lessons or contact Flor. Flor decides whether to approve a late change and can move the lesson for you. If you miss a lesson or need help after its scheduled start, contact Flor directly.

Packages and offers

Each package credit schedules one lesson. A credit is used when you schedule it. If you cancel that lesson under the policy above, rebook the saved lesson rather than spending another package credit. Promotion codes have their own eligibility, expiry, and usage limits. First-lesson offers apply only to eligible new students.

Help and refunds

Contact learnspanishwithflor@gmail.com for scheduling help, concerns about a lesson, or a refund request. Refund requests are reviewed by Flor.